Send Email. The Message Body Box Size Re Adjustment Not As Expected. (Doc ID 2229691.1)

Last updated on FEBRUARY 03, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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Send Email. The Message body box size re adjustment not as expected.

When users click on F9 to send email and if we try to adjust size of message body box the result is not as expected. The issue is even if we drag the message body box horizontally the size remains same. But if they drag vertically or across the corner the size gets adjusted as per the drag.

EXPECTED BEHAVIOR
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Resizing the body of the F9 email using vertical border. should not create empty space and should increase the size of the email body field

STEPS
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The issue can be reproduced at will with the following steps:

Goto: Sitemap > Service Request > Service Request List Applet

Click F9

Try to resize the body of the email using vertical border.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot resize the body of the email using vertical border.

Cause

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