JAWS Does Not Annouce The Error/warning Message In Siebel Error/warning Message Pop Ups. (Doc ID 2230034.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Client Functionality

JAWS does not annouce the error/warning message in Siebel error/warning message pop ups.
If we have some validations on a field and when an Error/Warning message is displayed on the screen by siebel, the same is not read by JAWS.

ACTUAL BEHAVIOR
---------------
Popup messages are not read by Jaws

EXPECTED BEHAVIOR
-----------------------
Popup messages should be read by Jaws


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to any Screen
2. Create new record and try to save the record.
3. In contact Required field popup error message pops up , which is not read by Jaws as the focus in not on popup

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users will not be able to hear the error popped up.

Cause

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