LoyEngineBatch Component Is Partially Offline
(Doc ID 2230330.1)
Last updated on JULY 21, 2020
Applies to:Siebel Loyalty Manager - Version 188.8.131.52.13 [IP2013] and later
Information in this document applies to any platform.
1. Sequence of Events: Database got refreshed. After that during post refresh validation, we observed this component is never online.
2.Include specific error messages (error number with syntax): enericLog GenericError 1 000b92a558860378:0 2017-02-02 15:36:31 (scirkey.cpp (232) err=1311789 sys=404) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (sblappdev21:1)
GenericLog GenericError 1 000b92a558860378:0 2017-02-02 15:36:31 (scirkey.cpp (1047) err=1311789 sys=0) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (sblappdev21:1)
3.What IS working: Nothing is working with this LoyEngineBatch component being partially offline.
4. What about the system has recently changed? Customer restored Production DB into DEV environment , also did a rollback form IP15 back to IP13 ..
In Production 2 servers, in development only one server.
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