LoyEngineBatch Component Is Partially Offline (Doc ID 2230330.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Siebel Loyalty Manager - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

1. Sequence of Events: Database got refreshed. After that during post refresh validation, we observed this component is never online.
2.Include specific error messages (error number with syntax): enericLog GenericError 1 000b92a558860378:0 2017-02-02 15:36:31 (scirkey.cpp (232) err=1311789 sys=404) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (sblappdev21:1)
GenericLog GenericError 1 000b92a558860378:0 2017-02-02 15:36:31 (scirkey.cpp (1047) err=1311789 sys=0) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (sblappdev21:1)


3.What IS working: Nothing is working with this LoyEngineBatch component being partially offline.
4. What about the system has recently changed? Customer restored Production DB into DEV environment , also did a rollback form IP15 back to IP13 ..

In Production 2 servers, in development only one server.

 

 



Cause

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