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Compatibility Rule Violation Still Displayed After Product Has Been Removed From Edit Promotion (Doc ID 2230708.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel CRM - Version 16.4 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.4 [IP2016] version, Order Management

Bundled Promotion: Compatibility Rule violation still displayed after one product has been removed  


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Pre-Requisites
- Check Eligibility = Y on each product and Bundled Promotion Header
- System Preference "Promotion Group Compatibility" = Y
- All Products are associated to a price list

Have Products and Promotions created as follows:

Products:
A_SP1
A_SP4

Promotion:
A_Promo1 (Bundle Promotion)
-- A_SP1 (0,1,0)
-- A_SP4 (0,1,0)

Compatibility Rules:
Rule 1, BP scope = A_Promo1 : A_SP1 Excludes A_Promo1 : A_SP4

Runtime Behavior:

1. Create Order
2. Add BP
3. Edit Promotion
4. Add A_SP1
5. Add A_SP4 -> rule violation displays which is correct
6. Remove A_SP1: valid scenario but the violation message is still being displayed. This is not correct
7. Finish Edit Promotion: message is still written in field Eligibility Comments -> message disappears after hitting "Verify" button on Order Header Applet

Conclusion: The message still displays even after the reason for the violation has been removed: User can proceed but the system shows incorrect messages.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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