Last updated on FEBRUARY 28, 2017
Applies to:Siebel Universal Customer Master - Version 220.127.116.11  and later
Information in this document applies to any platform.
On : 18.104.22.168  version, Universal Customer Master
In UCM Web services, match keys are getting generated all the time even though request is submitted to Transaction Manager with Match parameter as False("TurnOnCDMMatch" as 'False')
Even matching is disabled at the component level via "DeDuplication Enable Flag" = False, keys are still created/inserted.
WF:UCM Organization Customer Profile Integration SOAP Process
Step: Transaction Manager
Scenario: 2 request are received by UCM Webservice
1. 1st request is submitted with parameter "TurnOnCDMMatch" as 'True'. In this case Match keys are generated, matching is triggered to OEDQ and match keys are generated.
2. 2nd request is submitted with parameter "TurnOnCDMMatch" as 'False'. In this case Match keys are generated though matching is not triggered to OEDQ.
Expectation is that in second request,match keys shouldn't get generated.
While calling the web service,by disabling matching at workflow level and component level, Match keys should not get generated.
STEPS to Reproduce
The issue can be reproduced at will with the following steps:
1.Edit workflow "UCM Organization Customer Profile Integration SOAP Process",
set:Turn On CDM Match: false
3.DQ Setting View > Enable DeDuplication: Yes
4.EAI OM Parameter > DeDuplication Enable Flag: False
5.Restart Siebel server services.
6.Send inbound request to create a new account
Check that Match keys are getting generated.
Even though matching is disabled at the component level via "DeDuplication Enable Flag" = False, keys are still created/inserted.
The issue has the following business impact:
Its a global application connected to multiple markets. This issue impacts performance of those markets where we don't need matching but still time is consumed in key generation.
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