Doc Server Task Hangs When Using Macros (Doc ID 2231162.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Microsoft Windows (32-bit)

Symptoms

On : 16.5 [IP2016] version, System Admin
Windows Server R2012 R2, MS Word and Excel version 2016

ACTUAL BEHAVIOR
---------------
Doc server tasks seems to hang when Generating; no errors reported in the DOC server log:

ObjMgrBusServiceLog InvokeMethod 4 0000000358930054:0 2017-02-02 09:50:48 End: Business Service 'Document Exporter' invoke method: 'Export' at d81e400

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Succesfully exported to file: D:\Siebel\16.0.0.0.0\ses\siebsrvr\TEMP\TEMP.HTML

ObjMgrBusServiceLog InvokeMethod 4 0000000358930054:0 2017-02-02 09:50:48 Begin: Business Service 'Document Exporter' invoke method: 'GetRowCount' at d81e400

ObjMgrBusServiceLog InvokeMethod 4 0000000358930054:0 2017-02-02 09:50:48 Business Service 'Document Exporter' invoke method 'GetRowCount' Execute Time: 0.000 seconds.

ObjMgrBusServiceLog InvokeMethod 4 0000000358930054:0 2017-02-02 09:50:48 End: Business Service 'Document Exporter' invoke method: 'GetRowCount' at d81e400

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Number of recipients: 1

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Successfully reformat to file: D:\Siebel\16.0.0.0.0\ses\siebsrvr\TEMP\SIEBEL.HTML

ObjMgrBusServiceLog Delete 4 0000000358930054:0 2017-02-02 09:50:48 Decremented the reference counter and released Business Service at (d81e400)

ObjMgrBusServiceLog Delete 4 0000000358930054:0 2017-02-02 09:50:48 Business Service 'Document Exporter' (address: 'd81e400')was unregsitered at model '1566138' for session ''

ObjMgrBusServiceLog Delete 4 0000000358930054:0 2017-02-02 09:50:48 Business Service 'Document Exporter' was deleted at d81e400

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Performing Mail Merge...

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Validate Mail Merge field

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Set template as Mail Merge main document

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Open Mail Merge datasource file: D:\Siebel\16.0.0.0.0\ses\siebsrvr\TEMP\SIEBEL.HTML

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Perform Mail Merge to document

eDocCorrespEvent CorrespDebug 3 0000000358930054:0 2017-02-02 09:50:48 Correspondence Service: Attach to new Word window

eDocDocServerEvent DocServerDebug 3 0000000358930054:0 2017-02-02 09:50:48 Document Server: Word OLE Version 16 object found

eDocDocServerEvent DocServerDebug 3 0000000358930054:0 2017-

 -----------------------------------------------------------------

Windows event viewer log showed multiple occurrences of below error at the time of Task Hang:

Microsoft Word
The function you are attempting to run contains macros or content that requires macro language support. When this software was installed, you (or your administrator) chose not to install support for macros or controls.
P1: 201120
P2: 16.0.4266.1001
P3: af1pbP4: 0x80070002

 



Cause

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