Pick Frequently Used Text 'is Disabled Under Current Context - In Chat Pane (Doc ID 2231293.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Siebel CRM - Version 15.16 [IP2015] and later
Information in this document applies to any platform.
After the following the steps in chat.pdf in Page 38 when we try to open the Frequently used text in chat pane ( Text option) we are currently getting the following error:

communication: command'Pick Frequently Used text 'is disabled under current context

Symptoms

 Error:command'Pick Frequently Used text 'is disabled under current context

Cause

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