Previous Record Set Is Executing A Copy Record In The Divisions View (Doc ID 2231944.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Siebel Financial Services Call Center - Version 8.1.1.14.18 [IP2014] to 15.11 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.18 [IP2014] version, Upgrade

ACTUAL BEHAVIOR
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Next Record Set does not focus on the same record in the list applet in Navigate to Administration - Group >> Internal Division

STEPS
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1) Navigate to Administration - Group >> Internal Division
2) Create more than 15 records
3) In the list applet the focus in on 1st record
4) In the tree the same record has the focus even the form applet has the same focus records
5) Now click on Next set of record all applets show the same records

Results

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Now click on Next set of records, the tree applet and form applet moves to the right records, but the List applet does not


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot .

Cause

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