Reply/Reply All/Forward Buttons In Communication Applet Level Always Enabled

(Doc ID 2232366.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

We have requirement to disable the buttons for the read only user.  We have created new responsibility and marked the read only to "Y" at view level under the responsibility. So all the vanilla buttons are read only except Reply/Reply All/Forward.

Also tried to disable explicitly using CanInvokeMethod user property but still the buttons are enabled.


Cause

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