Account Hierarchy Chart Displays Overlapped Blocks (Doc ID 2232407.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Client Functionality

The Account Hierarchy Chart displays strange information (looks like cursor position or similar).

- Create an Account Hierarchy
- Navigate to Account - Account Hierarchy Chart (View: Com Account Hierarchy Analysis View)
- Blocks overlap and display additional information

The hierarchy should not be displayed overlapped when opening the Account Org Hierarchy Chart or just refreshing the web browser (via F5)

STEPS
1. Go to Screen Accounts
2. Go to View Accounts List
3. Go to Tab Account Hierarchy
4. Go to Account Org Hierarchy
5. Go to Account Hierarchy Chart
6. When opening the Account Org Hierarchy Chart or just refreshing the web browser (via F5) the hierarchy is displayed overlapping


Due to this issue, users cannot see all the information in Account Hierarchy View

 

Cause

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