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Communications Panel Hides First or Last Tile in Applet, Depending on Docked Position when Resizing (Doc ID 2232492.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version 16.2 [IP2016] to 16.10 [IP2016] [Release V16]
Information in this document applies to any platform.


On :  16.2 [IP2016] version, Client Functionality

There is an alignment issue in  the Tiles applet when users resize the Communication panel (Narrow/Widen) and when it is docked to left/right.
The Tiles applet should respond to Communication panel resizing/docking events.


1. Launch Siebel Application IP2016.
2. Check System Preferences:
    Go to Site Map > Administration - Application > System Preferences
3. Verify the following System Preferences are set:   

    CommPanel: DockPos:                           Should be set to LTR-Left/RTL-Right
    CommPanel: DockPosUserOverride:   Should be set to Y
4. Restart Services.

1. Launch Siebel Application IP2016.
2. Select the Communications panel from the tool bar.
3. Narrow the Communications panel by clicking on the 'Narrow' button on the panel.
4. Navigate to Contacts List view.
5. In the Contact list applet, execute a query that returns between 5 and 20 records.

6. Change the List Applet to Tiles view by clicking on the 'Card' button.
7. In the Tiles Applet, scroll to the last tile/last record. (The right scroll will disappear and become inactive when you reach the last record).
8. Widen the Communications panel by clicking on the 'Wide' button on the panel.

Result: The last tile is cut off. If the user clicks the scroll bar, it becomes grayed out and the user cannot navigate to the last record in the query.

9. Undock and move the Communications panel to the left.
10. Perform a similar query.

Result: The first tile is cut off. If you click the scroll bar, it becomes  grayed out and you cannot navigate to the first record in the query.




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