Contact List Image Information Is Gone After Stepping Of The Field (Doc ID 2232507.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Contact List Image information is gone after stepping of the field

EXPECTED BEHAVIOR
-----------------------
Contact List Image information should be saved after stepping off the field

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Contacts -> All Contacts
2. enable column “Image” if it is not visible
3. Enter a link to an image in the Contact List Applet (i.e. https://upload.wikimedia.org/wikipedia/commons/thumb/7/76/Brillenpinguine_am_Stony_Point_in_Betty%27s_Bay.jpg/220px-Brillenpinguine_am_Stony_Point_in_Betty%27s_Bay.jpg)
4. Image gets displayed
5. Step into the field and off: image information is removed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save images

Cause

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