Tree Applet in Product Configurator Explorer Does not Render for Complex Products
Last updated on MARCH 27, 2017
Applies to:Siebel CRM - Version 16.7 [IP2016] to 16.10 [IP2016] [Release V16]
Information in this document applies to any platform.
On : 16.7 [IP2016] version, Order Management
After upgrading to IP2016, the Configurator Explorer does not work for complex products
After upgrading from 14.12 to 16.8, users found a performance problem on the configurator in Product Administration.
For a complex Product with many relationships, users cannot use the Explorer.
1. Go to Administration Product > Product Definitions.
2. Drill down on a Customizable Product having a large Product structure.
3. Navigate to the Workspace version.
Result: Script becomes unresponsive for all large roots.
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