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Tree Applet in Product Configurator Explorer Does not Render for Complex Products (Doc ID 2232520.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 16.7 [IP2016] to 16.10 [IP2016] [Release V16]
Information in this document applies to any platform.
*** Checked for Currency on Sept 5, 2018 ***

Symptoms

On :  16.7 [IP2016] version, Order Management

After upgrading to IP2016, the Configurator Explorer does not work for complex products 

After upgrading from 14.12 to 16.8, users found a performance problem on the configurator  in Product Administration.
For a complex Product with many relationships, users cannot use the Explorer.

STEPS

1. Go to Administration Product > Product Definitions.
2. Drill down on a Customizable Product having a large Product structure.
3. Navigate to the Workspace version.

Result: Script becomes unresponsive for all large roots.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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