Task Pane Does Not Display in Inbox

(Doc ID 2232584.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Using Task-Based UI, the Task Pane does not display when launched from the Inbox.

When trying to invoke a task from the Inbox item, the task is opened, but the Task Pane View does not appear on the left, to navigate to the required step.


STEPS
1. Launch application.
2. Launch Task Pane.
3. Drill down on Task.
4. Begin: Enter data > Next.
5. Pause Task.
6. Go to Site Map > Inbox.
7. Click on Inbox Item.

Result: Task Pane disappears.

This functionality is required because users need to complete the business transactions.

Cause

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