My Oracle Support Banner

Task Pane Does Not Display in Inbox (Doc ID 2232584.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.


Using Task-Based UI, the Task Pane does not display when launched from the Inbox.

When trying to invoke a task from the Inbox item, the task is opened, but the Task Pane View does not appear on the left, to navigate to the required step.

1. Launch application.
2. Launch Task Pane.
3. Drill down on Task.
4. Begin: Enter data > Next.
5. Pause Task.
6. Go to Site Map > Inbox.
7. Click on Inbox Item.

Result: Task Pane disappears.

This functionality is required because users need to complete the business transactions.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.