Post Upgrade Performance Issue On Approval Status Pick Applet On Program Screen (Doc ID 2233035.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14 [IP2014] to 16.9 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Upgrade

ACTUAL BEHAVIOR
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Post Upgrade Performance issue on Approval Status Pick applet on Program Screen

 Siebel has been upgraded from 8.1.1.6 to 8.1.1.14

- When user is selecting any status and clicking on On Siebel takes a lot of time to bring up the Pick applet
- When pick applet is opening it is in distorted format - Pick Employee text appears twice
- Siebel stops responding after opening of this applet.
- When user navigating to other Screen the pick applet never goes out of screen and even user is not able to close it , as the close button seems disabled.


EXPECTED BEHAVIOR
-----------------------
Performance should be under normal parameters

STEPS
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The issue can be reproduced at will with the following steps:
-Open Marketing

- Navigate to the Program screen

- Select the 'Approval Status Pick Applet'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users facing performance with the application

Cause

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