Audit Trail Popup Applet Displays Empty Drop Down to Select Field Name to Search (Doc ID 2233176.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Financial Services CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.6 [IP2016] version, Client Functionality

Audit Trail Popup applet : Field Name Drop Down Does Not Display Fields
 
When entering the Audit Trail popup Query applet, the drop down should list the fields to select for the query criteria.

STEPS
1. Launch application with Sample database using the Synergy theme.
2. Click on Opportunities.
3. Click Toolbar:  the Audit Trail button is enabled here.
4. Launch Audit Trail: Audit Trail popup displays to enter query.
5. Click the drop down to select a field to query.

Result: the drop down does not contain any fields to select for querying.

Due to this issue, users cannot select the desired field to launch the query.

Cause

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