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Bad Performance When Loading Tree Applet In Product Worskspace (Doc ID 2233695.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 16.5 [IP2016] to 16.10 [IP2016] [Release V16]
Information in this document applies to any platform.


On :  16.5 [IP2016] version, System Admin

After upgrading, there are  performance issues with tree applets in Product Administration - Product Definitions.

After drilling down on the Workspace version, users receive an Unresponsive script error for all large roots. CPU on the client increases to 100%.

When users try to configure some smaller root, it is fine; however, most configuration is done on major roots and this causes a huge performance issue.

This tree applet loads all constraints, linked items etc.

No error, High CPU produced

1. Navigate to Product Administration - Product Definitions
2. Drill down on Workspace version

Result: Unresponsive script error for all large roots




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