Bad Performance When Loading Tree Applet In Product Worskspace
(Doc ID 2233695.1)
Last updated on SEPTEMBER 04, 2018
Applies to:Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.
On : 16.5 [IP2016] version, System Admin
After upgrading, there are issues with tree applets in Product Administration - Product Definitions.
After drilling down on the Workspace version, users receive an Unresponsive script error for all large roots. CPU on the client increases to 100%.
When users try to configure some smaller root, it is fine; however, most configuration is done on major roots and this causes a huge performance issue.
This tree applet loads all constraints, linked items etc.
No error, High CPU produced
The issue can be reproduced at will with the following steps:
1. Navigate to Product Administration - Product Definitions
2. Drill down on Workspace version
Result: Unresponsive script error for all large roots
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