Bad Performance When Loading Tree Applet In Product Worskspace (Doc ID 2233695.1)

Last updated on MARCH 27, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.5 [IP2016] version, System Admin

After upgrading, there are issues with tree applets in Product Administration - Product Definitions.

After drilling down on the Workspace version, users receive an Unresponsive script error for all large roots. CPU on the client increases to 100%.

When users try to configure some smaller root, it is fine; however, most configuration is done on major roots and this causes a huge performance issue.

This tree applet loads all constraints, linked items etc.

Please advise how to optimize tree applet loading.


ERROR
-----------------------
No error, High CPU produced

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Product Administration - Product Definitions
2. Drill down on Workspace version

Result: Unresponsive script error for all large roots

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms