Bad Performance When Loading Tree Applet In Product Worskspace

(Doc ID 2233695.1)

Last updated on MARCH 27, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.


On :  16.5 [IP2016] version, System Admin

After upgrading, there are issues with tree applets in Product Administration - Product Definitions.

After drilling down on the Workspace version, users receive an Unresponsive script error for all large roots. CPU on the client increases to 100%.

When users try to configure some smaller root, it is fine; however, most configuration is done on major roots and this causes a huge performance issue.

This tree applet loads all constraints, linked items etc.

Please advise how to optimize tree applet loading.

No error, High CPU produced

The issue can be reproduced at will with the following steps:
1. Navigate to Product Administration - Product Definitions
2. Drill down on Workspace version

Result: Unresponsive script error for all large roots


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