User Not Able To Edit Emails Or Use Any HTML Function (Doc ID 2233784.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Siebel Marketing - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Customer has reported a issue where the user can not edit HTML files in the CKEditor.  They are able to edit text files just fine but none of the HTML functions work.


Cause

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