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Intermittent 'SBL-DAT-00175: Database connection was lost' error (Doc ID 2233981.1)

Last updated on JULY 22, 2018

Applies to:

Siebel Financial Services CRM - Version 16.4 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.4 [IP2016] version, System Admin


Customer is getting intermittent  “Database connection was lost, please retry.(SBL-DAT-00175)” errors  when EAI Siebel Adapter is invoked from Workflow Process Manager and is effecting customer transactions.


ERROR
-----------------------
SBL-DAT-00175: Database connection was lost, please retry



Cause

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