Activity Insert Step in Siebel Operation for Workflow Fails (SBL-DAT-00225) (Doc ID 2233989.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 [23012] version, Siebel Workflow

When attempting to insert a new Activity through workflow, the following error occurs:



The Activity should be created using Siebel Operation step (Insert Operation) in the workflow with Field values below as Input Arguments:

Asset Id: 1-JH17 (Example)
Asset Number S_ASSET : 1-17689 (There will be two Asset records with the same Asset Number)
Description: Testing
Status: Closed

 
The Activity record is not created: the error message displays.

 

STEPS TO REPRODUCE THE ISSUE

1. Launch Application
2. Go to Asset screen and create two Assets with same Asset Number:

Example:
Asset Row Id Asset Number
--------------------------------
1-JH17 1-17689
1-Jk25 1-17689

3. Login to Siebel Tools
4. Create new Workflow with below steps based on Account BO:
Start > Siebel Operation > End

5. Provide the below values to Siebel Operation step:

Operation: Insert
Business component: Action
Input Arguments:

Asset Id: 1-JH17
Asset Number S_ASSET : 1-17689
Description: Testing
Status: Closed

6. Provide Account Row Id in Object Id Process property of the workflow.
7. Simulate the workflow.
8. Check the error message in watch window.




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms