Getting Unique Record Error Inserting Line Item Record On High Load Because of Duplicate Sequence Generation

(Doc ID 2234003.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Siebel Workflow - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Siebel Workflow

Inserting line item record using workflow in async mode throwing following error on High Load.

"Error invoking service 'FINS Data Transfer Utilities', method 'DataTransfer' at step 'Create WOLIE - DTU'.(SBL-BPR-00162)
The same values for 'Order Type, Line Number' already exist.
If you would like to enter a new record, please ensure that the field values are unique.(SBL-DAT-00382"

The issue can be reproduced at will with the following steps:
1. Create simple workflow with following steps
Start --> Siebel Operation insert step to create new line item --> End
2. Create simple client side BS to trigger this workflow in Async mode for the same order(Object Id)
3. Simulate this BS multiple times( 5 to 6 times) by specifying the iteration as 20

Observation :- Some of the WfProcMgr component task error out with user key conflict


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