Context Lost After Using Query Assistant to Perform a Query

(Doc ID 2234022.1)

Last updated on APRIL 24, 2017

Applies to:

Siebel CRM - Version 16.9 [IP2016] to 16.9 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

Siebel version 16.9 [IP2016]

When performing a query using using the query assistant, drilling down on the first record form query result and clicking the thread bar or back button, the query results is lost.

The issue can be reproduced at will with the following steps:
1. Go to Opportunities -> Opportunities List applet
2. Perform a search of an existing record: Query -> Query Assistant.
3. On list with query results click on first record, on account.
4. Click on thread bar to return.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms