LoyEngineBatch Crashes After Applying IP14 PS 13 (Doc ID 2234414.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.13 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.13 [IP2014] version

Loyalty BatchEngine crashes after apply IP14. PS 13 with below crash thread.

This happens in higher data load

__as__8SSstringFRC8SSstring + 0x0x000000ac
Called from:
0xd99e1524 __as__8SSstringFRC8SSstring+ 0x00000a2c
0xd99c73b4 GetNextAssoc__6CCFMapXT10CCFElemStrT10CCFElemStr_CFRP10__POSITIONR8SSstringT2+ 0x00000bc4
0x435a52f4 RefreshCache__14CSSLOYCacheMgrFP8CSSModel+ 0x00000a80
0x435966b4 EnterProcessingMode__17CSSLOYProcServiceFv+ 0x000029f8
0x4358f2ac ProcessBatch__17CSSLOYProcServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x0000054c
0x4358dc60 DoInvokeMethod__17CSSLOYProcServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001448
0xd7f00908 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001ad4
0xd1ec578c _ThreadMain__FPvP10SrmRequest+ 0x00002420
0xd1ec4e6c BatchMain__12bsvmMTServerFPvP10SrmRequest+ 0x00000910
0x10012fd8 CompBatchMain__13smiMainThreadFPvP10SrmRequest@AF149_119+ 0x00000128
0x10037320 CallBatchEntryPts__10SmiRequestFP12scrRecovInfo+ 0x00000bc4
0x100366f0 CallBatchEntryPts__10SmiRequestFv+ 0x000007ec
0x10035480 ProcessRequest__10SmiRequestFlP14SrmSisConnHndlP16CSSSISRequestMsgUlPUcUi+ 0x00003134
0x1002adc4 _ProcessRequest__FP13smiMainThreadP14_smiBatchQIteml+ 0x00001534
0x1002a7bc ProcessRequest__10_smiBatchQFPvT1RPv+ 0x00000134
0x100321a8 ProcessWorkItem__13_smiWorkQueueFPvT1RPv+ 0x00000530
0x1002dcd8 WorkerTask__13_smiWorkQueueFPv+ 0x00001a84
0x1003aab4 SmiThrdEntryFunc__FPv+ 0x00002364
0xd9b7720c OSDThreadStart__FPv+ 0x00000920
0xd0504c10 _pthread_body+ 0x00000468

Cause

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