Siebel DocServer Hanging (Doc ID 2235106.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Siebel CRM Sales - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.14 [IP2014] version, Client Functionality

When attempting to generate document it hangs and the following error occurs. 2021 2016-10-08 02:31:48 0000-00-00 00:00:00 -0300 00000000 001 003f 0001 09 DocServer 25165833 12376 10064 D:\sba81114\ses\siebsrvr\log\DocServer_0024_25165833.log 8.1.1.14 SIA [23044] PTB

ERROR
-----------------------
2021 2016-10-08 02:31:48 0000-00-00 00:00:00 -0300 00000000 001 003f 0001 09 DocServer 25165833 12376 10064 D:\sba81114\ses\siebsrvr\log\DocServer_0024_25165833.log 8.1.1.14 SIA [23044] PTB
eDocDocServerEvent DocServerInfo 00000057c57f83220:0 2016-10-08 02:31:48 Document Server: Method invoked: Generate
eDocCorrespEvent CorrespInfo 00000057c57f83220:0 2016-10-08 02:31:48 Correspondence Service: Correspondence Generator Constructor
eDocCorrespEvent CorrespInfo 00000057c57f83220:0 2016-10-08 02:31:48 Correspondence Service: Starting mail merge process



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the Doc Server
2. Activate the doc Server
3. Try generating a document and observe that it errors out.



Cause

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