Customization of Home Page: Calendar Applet is Not Displaying Activities
(Doc ID 2235784.1)
Last updated on MAY 02, 2021
Applies to:
Siebel CRM - Version 16.0 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
BEHAVIOR
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Calendar Applet Not Displaying Activities.
Home Page used: "CS Home Page View (WCS)"
Applet added: The vanilla "eCalendar Daily Applet Home Page - HI"
The appointments / activities in the default daily view of this applet are not visible. When opening the Calendar context (weekly and monthly views), these appointments are visible. But this is in a different View and Applet (Activity HI Calendar Applet).
STEPS on Vanilla
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STEPS | NAVIGATION:
1. Under View "CS Home Page View (WCS)" inactivate the Vanilla row "eCalendar Daily Applet Home Page"
2. Copy the row and activate it > Name it "eCalendar Daily Applet Home Page - HI" > with Applet "eCalendar Daily Applet Home Page - HI"
3. Compile changes
4. Open the Home Page of CS OM
**********
RESULTS | FINDINGS:
#4. Activities are Visible
STEPS using a custom Context
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STEPS | NAVIGATION:
1. Under View "CS Home Page View (WCS)" inactivate the Vanilla row "eCalendar Daily Applet Home Page"
2. Copy the row and activate it > Name it "eCalendar Daily Applet Home Page - HI" > with Applet "eCalendar Daily Applet Home Page - HI"
3. Compile changes
4. Open the Home Page of CS OM
5. Add the customization:
a. Applet "Custom Activity List Applet"
b. The Web Templates for this Applet are:
- Base - Applet List Portal (Graphical)
- Edit List - Applet List (Base/EditList)
c. Search Spec:
**********
RESULTS | FINDINGS:
#4. Activities are disappearing
Cause
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In this Document
Symptoms |
Cause |
Solution |