Customization of Home Page: Calendar Applet is Not Displaying Activities

(Doc ID 2235784.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

BEHAVIOR
---------------
Calendar Applet Not Displaying Activities.
Home Page used: "CS Home Page View (WCS)"

Applet added: The vanilla "eCalendar Daily Applet Home Page - HI"
The appointments / activities in the default daily view of this applet are not visible. When opening the Calendar context (weekly and monthly views), these appointments are visible. But this is in a different View and Applet (Activity HI Calendar Applet).


STEPS on Vanilla
-----------------------
STEPS | NAVIGATION:

1. Under View "CS Home Page View (WCS)" inactivate the Vanilla row "eCalendar Daily Applet Home Page"
2. Copy the row and activate it > Name it "eCalendar Daily Applet Home Page - HI" > with Applet "eCalendar Daily Applet Home Page - HI"
3. Compile changes
4. Open the Home Page of CS OM

**********
RESULTS | FINDINGS:

#4. Activities are Visible

 

STEPS using a custom Context
-----------------------
STEPS | NAVIGATION:

1. Under View "CS Home Page View (WCS)" inactivate the Vanilla row "eCalendar Daily Applet Home Page"
2. Copy the row and activate it > Name it "eCalendar Daily Applet Home Page - HI" > with Applet "eCalendar Daily Applet Home Page - HI"
3. Compile changes
4. Open the Home Page of CS OM

5. Add the customization:

a. Applet "Custom Activity List Applet"
b. The Web Templates for this Applet are:
- Base - Applet List Portal (Graphical)
- Edit List - Applet List (Base/EditList)
c. Search Spec:

**********
RESULTS | FINDINGS:

#4. Activities are disappearing

Cause

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