Activity Record Validation Getting Stuck When User Clicks Off Record And Into A Field. (Doc ID 2235815.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, System Admin

Activity record validation getting stuck when user clicks off record and into a field.

When creating an activity record as a child of the HLS Case BC if the TYPE field is left blank the system displays the error message:

  

'SBL-DAT-00498: 'Type' is a required field. Please enter a value for the field.'

  

This is expected as its a required field on the Action BC.

However, when the field is left blank and the user steps onto any field on the case applet, the error message continually repeats. Pressing OK just displays the error message again. Pressing X on the error message does the same. The only way to break out of the loop is to press the ESC key.

When you do the same thing but click into a blank area of the case applet, they system displays the error message only once.


Cause

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