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Tool Tip for Next Record and Previous Record not Displaying Correctly (Doc ID 2236171.1)

Last updated on MARCH 16, 2020

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.


The tool tip for Next Record and Previous Record is not being displayed in IP16.  Issue was confirmed to still be happening on the latest release (16.10) as well.

The issue can be reproduced at will with the following steps:

  1. Navigate to Site Map > Contacts > Contacts List.
  2. Move mouse over the next arrow
  3. Note that it lists Contacts:undefined rather than Contacts:Next Record.





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