Unable to Access Siebel Application After Renewal of Certificates and Error "SBL-NET-01562: Unable to load private key"

(Doc ID 2236691.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


On : [23021] version, Security / Authentication

After renewal of certificates in production environment, Siebel application is not accessible. It is failing with below error :

FINSObjMgr_enu 9437187 6586 -172403008 /u01/app/siebel/siebsrvr/enterprises/GMS_PRD/SBLSRVR
2/log/FINSObjMgr_enu_0009_9437187.log [23021] ENU
GenericLog GenericError 1 0000000758a519ba:0 2017-02-17 05:17:49 (sissslimpl.inl (698) err=1181210 sys=0) SBL-NET-01562: Unable to load private k
ey /u01/app/siebel/certificates/goepcas01_key.pem
SisnTcpIp SisnSockError 1 0000000758a519ba:0 2017-02-17 05:17:49 -319816848: [SISNAPI SSL] SSL initialization failed

Tried updating KeyFile password in eapps.cfg and siebns.dat but it did not help. 


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