The AOM Is Crashing When The Report Applet Is Open And The User Is Browsing The Application (Doc ID 2237016.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Environment
Siebel 15.9 [IP2015]
BI Publisher : 11.1.1.9

Issue:
The application is crashing under heavy load when the Report RUN NOW applet is open and the user is browsing thru the views.

Call stack:
/lib/libc.so.1'call_user_handler+0x370 [0xf0ffb99c]
/lib/libc.so.1'sigacthandler+0x58 [0xf0ffbca4]
/siebelapp/siebel/siebsrvr/lib/libsslcshar.so'__1cGCCFMap4nKCCFElemStr_nKCCFElemPtr4Cv___GLookup6kMkpkHrpv_b_+0x94 [0xfea62114] [Signal 11 (SEGV)]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'__1cKCSSBusComp2T6M_v_+0x700 [0xf93acea0]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'0x438c44 [0xf9438c44]
/siebelapp/siebel/siebsrvr/lib/libsscaxmlpwfr.so'__1cbBCSSSWEXMLPReportMenuServiceQGetParameterInfo6MrnISSstring_pnJCSSBusObj_rnOCCFPropertySet__I_+0xf70 [0xd6f1b530]
/siebelapp/siebel/siebsrvr/lib/libsscaxmlpwfr.so'__1cbBCSSSWEXMLPReportMenuServiceUGetObjectInfoForPane6MrnOCCFPropertySet__I_+0x2bcc [0xd6f19fac]
/siebelapp/siebel/siebsrvr/lib/libsscaxmlpwfr.so'__1cbBCSSSWEXMLPReportMenuServiceODoInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0xf5c [0xd6efd6dc]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'__1cKCSSServiceMInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x6e0 [0xf93a7060]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'__1cKCSSSWEBaseNGetObjectInfo6MrpknQCSSSWEBindingCtx_rnOCCFPropertySet_i_I_+0xf30 [0xf5014d50]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'__1cPCSSSWEComponentHExecute6MpnQCSSSWEHtmlStream_pnQCSSSWEBindingCtx__I_+0x174 [0xf56bb834]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'__1cYCSSSWEHtmlContentHandlerWGetRPCReturnPropSetStr6MnWSWERPCReturnStatusEnum_pkHpnUCSSMapStringToString_pnJCPtrArray_ipn
LCSSSWEFrame__nISSstring__+0x340 [0xf52282c0]
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so'__1cbBCSSSWEHtmlPUIContentHandlerKDoShowView6MpnKCSSSWEView_pnQCSSSWEHtmlStream_pkHpnNCSSSWEViewCtx_i_I_+0x6ec [0xf526bccc]

FDR:
Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction 578240328 0 BIP Reports PickList Values
Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 578240328 0 BIP Reports PickList Values
Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction 420753120 1 PickList Generic


Business Impact:
Due to this issue all the users are forced to re-login into the application. 

Changes

 Upgraded the application from IP14.9 HI to 15.9 on Open UI.

Cause

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