Siebel ADSI User Self Registration fails with SBL-DAT-00705: Unable To Bind To The ADSI Object error (Doc ID 2237725.1)

Last updated on FEBRUARY 24, 2017

Applies to:

Siebel eSales - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Security / Authentication

When attempting to register Siebel users in eSales application with a custom user registration workflow, 80% of the users are registered properly whereas 20% of the users are not able to create users and the following error occurs.

ERROR
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ObjMgrLog Error 1 0002d62758a712a8:0 2017-02-19 11:10:04 SBL-DAT-00705: Unable to bind to the ADSI object 'LDAP://ctc-ext.local/CN=DRENFREW,OU=eSales,OU=External Users,DC=ctc-ext,DC=local'.
GenericLog GenericError 1 0002d62758a712a8:0 2017-02-19 11:10:04 (secmgr.cpp (4752) err=4597538 sys=0) SBL-SEC-10018: Unable to bind to the ADSI object 'LDAP://ctc-ext.local/CN=DRENFREW,OU=eSales,OU=External Users,DC=ctc-ext,DC=local'.(SBL-DAT-00705)There is no such object on the server.
Extended Error:0000208D: NameErr: DSID-03100238, problem 2001 (NO_OBJECT), data 0, best match of: 'OU=eSales,OU=External Users,DC=ctc-ext,DC=local' by provider: LDAP Provider

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Customize the Siebel OOB user registration to perform self-registration on Siebel eSales application.
2. Setup ADSI authentication with AD server.
3. Check to see if all of the users are able to register properly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot register some of their IDs and this was causing a setback.

Cause

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