iHelp Does Not Display All Steps When Branching is Present

(Doc ID 2237767.1)

Last updated on MAY 22, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.


On : 7  version, Task Based UI

In Open UI, after adding the 10th Task's step, steps 2 through 9 disappear.
This same functionality works fine in High Interactivity.

1. Navigate to the Administration - iHelp screen > All iHelp Items view.
2. Create iHelp Task having more than 10 Steps with branches.
3. Click the Responsibilities tab to assign Responsibilities to the Task.
4. Click the Activate button to make Task available.
5. Launch iHelp: Click Icon "How do I?"

Result:  Steps 2- 9 are missing

This is only present if there is branching in the task and more than 10 points. 



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