The About Record Functionality for Account and Contact records

(Doc ID 2238015.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.4 [21225] version, Client Functionality

ACTUAL BEHAVIOR
---------------
The About Record Functionality

In a few records of Account, Contacts, if we do a About Record it is showing the Last Updated source and the Last Updated On as blank though the database has values for this.

EXPECTED BEHAVIOR
-----------------------
The Last Updated By and Last updated Source on the Accounts record should be displayed


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Goto Sitemap > Accounts , and create a record and save it.
3. See About record for the above record.
4. Observe that Last Updated By and Last updated Source are blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Last Updated By and Last updated Source on the Financial Accounts record

Cause

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