The About Record Functionality for Account and Contact records
(Doc ID 2238015.1)
Last updated on FEBRUARY 12, 2019
Applies to:
Siebel CRM - Version 8.1.1.4 [21225] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.4 [21225] version, Client Functionality
ACTUAL BEHAVIOR
---------------
The About Record Functionality
In a few records of Account, Contacts, if we do a About Record it is showing the Last Updated source and the Last Updated On as blank though the database has values for this.
EXPECTED BEHAVIOR
-----------------------
The Last Updated By and Last updated Source on the Accounts record should be displayed
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Goto Sitemap > Accounts , and create a record and save it.
3. See About record for the above record.
4. Observe that Last Updated By and Last updated Source are blank
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Last Updated By and Last updated Source on the Financial Accounts record
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |