The About Record Functionality for Account and Contact records

(Doc ID 2238015.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Siebel CRM - Version [21225] and later
Information in this document applies to any platform.


On : [21225] version, Client Functionality

The About Record Functionality

In a few records of Account, Contacts, if we do a About Record it is showing the Last Updated source and the Last Updated On as blank though the database has values for this.

The Last Updated By and Last updated Source on the Accounts record should be displayed

The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Goto Sitemap > Accounts , and create a record and save it.
3. See About record for the above record.
4. Observe that Last Updated By and Last updated Source are blank

The issue has the following business impact:
Due to this issue, users cannot see the Last Updated By and Last updated Source on the Financial Accounts record


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms