The About Record Functionality for Account and Contact records
(Doc ID 2238015.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel CRM - Version 8.1.1.4 [21225] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.4 [21225] version, Client Functionality
ACTUAL BEHAVIOR
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The About Record Functionality
In a few records of Account, Contacts, if we do a About Record it is showing the Last Updated source and the Last Updated On as blank though the database has values for this.
EXPECTED BEHAVIOR
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The Last Updated By and Last updated Source on the Accounts record should be displayed
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Goto Sitemap > Accounts , and create a record and save it.
3. See About record for the above record.
4. Observe that Last Updated By and Last updated Source are blank
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the Last Updated By and Last updated Source on the Financial Accounts record
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |