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Promotion Integration Upsert Not Working (Doc ID 2239122.1)

Last updated on DECEMBER 10, 2019

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.


On : 15.9 [IP2015] version, Order Management

When attempting to use Promotion Import with 'SWIPromotionIntegrationIO' inbound webservice Upsert operation is not working. Creating new Promotion is fine, update on existing promotion is not working.
the following error occurs.

ObjMgrBusCompLog Error 1 00000b6158a63e21:0 2017-02-17 15:22:32 (oracon.cpp (3902)) SBL-DBC-00111: An error has occurred writing to a record.

Please continue or ask your systems administrator to check your application configuration if the problem persists.
SQLParseAndExecute Execute 5 00000b6158a63e21:0 2017-02-17 15:22:32 ORA-01407: cannot update ("SIEBEL"."S_PROD_INT"."CRT_AGREEMENT_FLG") to NULL
ORA-06512: at line 6

ObjMgrSqlLog Detail 4 00000b6158a63e21:0 2017-02-17 15:22:32
***** SQL Statement Write Time: 0.003 seconds *****

ObjMgrSqlObjLog WriteRecord 5 00000b6158a63e21:0 2017-02-17 15:22:32 End: WriteRecord for SqlObj at 6ea12938
ObjMgrLog Error 1 00000b6158a63e21:0 2017-02-17 15:22:32 (adptutils.cpp (7152)) SBL-EAI-04451: Method 'WriteRecord' of business component 'SWI ISS Promotion' (integration component 'SWI ISS Promotion') for record with search specification '[Id] = "1-14ZHL2N"' returned the following error:"An error has occurred writing to a record.


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