iHelp TaskUI Steps Disappear In Open UI (Doc ID 2239424.1)

Last updated on MAY 24, 2017

Applies to:

Siebel Financial Services CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Task Based UI

There is an ihelp task defined for Opportunity List View. The task consists of 10 steps. When working in High Interactivity - the task is working well and all steps are displayed correctly. When opening the same task in Open UI task only shows last 2 steps.
Recreate the task didn't help.

Recreate the task adding steps one by one works well with 1-7 steps, as soon as adding the 8th step - the task is starting to show only last 2 steps.

ACTUAL BEHAVIOR
---------------
Working  with 1-7 steps, as soon as adding the 8th step - the task is starting to show only last 2 steps.


EXPECTED BEHAVIOR
-----------------------
Should work with 1-10 steps.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
There is an ihelp task defined for Opportunity List View.
The task consists of 10 steps. When working in High Interactivity - the task is working well and all steps are displayed correctly.
When opening the same task in Open UI task only shows last 2 steps.
We already tried to recreate the task - it didn't help. We also tried to recreate the task adding steps one by one - it is working well with 1-7 steps, as soon as we are adding the 8th step - the task is starting to show only last 2 steps.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms