Siebel Production URL Loading taking time during LDAP authentication (Doc ID 2239666.1)

Last updated on MARCH 01, 2017

Applies to:

Siebel CRM - Version 15.11 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.11 [IP2015] version, System Admin

ACTUAL BEHAVIOR
---------------
Application is taking longer time than usual to load ( 90 seconds )

EXPECTED BEHAVIOR
-----------------------
In a few seconds, the main page should load

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a Browser (IE8/IE11)
2. Type AOM URL
3. Enter logon credential
4. Click on Logon

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are experiencing application logon delay.

Changes

 Upgraded from 8.1.1.9 to IP15 Patcset11

Cause

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