Data Validation Pop Up Twice (Doc ID 2240059.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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When validation error occurs it is raised twice when an user is working on a child applet and click on a drop down menu or any MVG or Pick Icon on a parent applet.

EXPECTED BEHAVIOR
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Have the validation pop up to be raised only once.

STEPS
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The issue can be reproduced at will with the following steps:
1- Log into Siebel Call Center
2- Create a simple DVM rule set on Account BC
3- Set a simple rule such as [Account Status] = 'Active'
4- Invoke that Rule set on a Account PreWriteRecord Event. Reload Runtime Event.
5- Go to Contact Detail - Accounts View
6- Under a contact, create a account or update an existing one, make sure to set the Account Status different from "Active"
7- IMPORTANT: Don't explicitly save the record. Click on any drop down menu icon (Arrow down) or MVG or Pick Icon of the Contact Form Applet. DVM pops up twice.



Cause

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