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Ckeditor Displaying Html Tags, Characters Input on Bottombar (Doc ID 2240225.1)

Last updated on MARCH 07, 2018

Applies to:

Siebel Financial Services CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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ckeditor displaying html tags, characters input on bottombar

EXPECTED BEHAVIOR
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ckeditor should not be displaying html tags, characters input on bottombar
STEPS
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The issue can be reproduced at will with the following steps:
1. 1.
for end users it is confusing that they get html tags displayed on the bottom bar (e.g. "html body", "html p br").

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are confused.

Cause

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