Real Time Data Quality For Contacts Doesn't Show The Contact Addresses In Siebel IP 16.6 (Doc ID 2241587.1)

Last updated on MARCH 07, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Real Time Data Quality for Contacts doesn't show the contact addresses in Siebel IP 16.6

when we add a new contact, the deduplication popup appears listing the possible duplicate contacts with address information.

the issue is the duplicate contacts show up fine in popup applet but the contact addresses are not displayed for any of the contacts.

 

EXPECTED BEHAVIOR
-----------------------
 duplicate contacts show up fine in popup applet but the contact addresses are not displayed for any of the contacts.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a new contact,
2. deduplication popup appears listing the possible duplicate contacts with address information.
3. contact addresses are not displayed for any of the contacts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct address

Cause

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