SBL: Cannot Access Sub-Menu Options When Navigation Is Set to Tree

(Doc ID 2241678.1)

Last updated on MARCH 12, 2017

Applies to:

Siebel CRM - Version 16.2 [IP2016] to 16.2 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

On : 16.2 [IP2016] version, Client Functionality

Cannot Access Sub-Menu Options When Navigation Is Set to Tree

The issue can be reproduced at will with the following steps:
1. Launch Siebel Financial Services Application in Dedicated mode using Chrome Browser.
2. Navigate to User-Preferences --> Behavior.
3. Set the Navigation Value to "Tree" from the drop-down.
4. Save the changes and restart the Application.
5. Navigate to Service Orders and drill-down on any Service Order.
6. Now, here in
Screen: Order Entry Screen
View: Order Entry - Line Items XA View
Business Object: Order Entry
Applets: Applet[0]: Order Entry - Order Form Applet Dashboard; Applet[1]:
Order Entry - Line Item List Applet; Applet[2]: Order Item XA List Applet;
Business Components: BusComp[0]: Order Entry - Orders; BusComp[1]: Order
Entry - Line Items; BusComp[2]: Order Item XA;
"Line Items" has these selections in the drop-down:
Actions
Activity
Activity Plans
Attributes
Audit Trail
Deals
Line Details
Part Locator
Totals
Warranty
Validation Messages
Charge Plan
7. However, when User tries to move the mouse on any of the above selections beyond the top-two, the selection display disappears and user eventually unable to select those choices.


Cause

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