Siebel OSES Search Result Lines (Doc ID 2241679.1)

Last updated on MARCH 17, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Siebel OSES search result lines

When a search is performed, the result is displayed in the search result panel named OSES by default.
Click the full name of a line to select the text (no drilldown!).
Now Click the full name of another line to select the text for example make change the full name of this line to the full name of the first selected line
As of this moment, even collapse/deploy functionality behaves unexpectedly
The name of the first record overwrite the second record selected.

EXPECTED BEHAVIOR
-----------------------
The name should not overwrite.

STEPS
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The issue can be reproduced at will with the following steps:
1. Integrate Siebel with OSES and configure the Siebel Search functionality.
2. Login in application and open the search center.
3. Execute a Search operation.
4. Click on the full name of first line for selecting the text (no drill-down) .
5. Click on the full name of another line to select the text.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The customer did not provided it.

Cause

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