Siebel Gateway Server is Down in Production After Network Outage (Doc ID 2242469.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.2[21215] version, System Admin

Siebel Gateway server is down in production environment after network outage and Database outage.

There was a network outage which caused downtime for database. After re-started database, able to connect sqlplus but siebel is failing to start/ ODBC connection is also failing. 

From Namesrvr.log

GenericLog GenericError 1 00000008588de1c4:0 2017-01-28 16:30:30 (secmgr.cpp (2679) err=4597538 sys=0) SBL-SEC-10018: (secmgr.cpp: 2679) error code = 4597538, system error = 0, msg1 = data source connect string or table owner is empty., msg2 = (null), msg3 = (null), msg4 = (null)

GenericLog GenericError 1 00000008588de1c4:0 2017-01-28 16:30:30 (secmgr.cpp (2751) err=4597521 sys=0) SBL-SEC-10001: (secmgr.cpp: 2751) error code = 4597521, system error = 0, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)

GenericLog GenericError 1 00000008588de1c4:0 2017-01-28 16:30:30 (client.cpp (309) err=4597521 sys=0) SBL-SEC-10001: (client.cpp: 309) error code = 4597521, system error = 0, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)

SisnTcpIp SisnSockError 1 00000008588de1c4:0 2017-01-28 16:30:30 61944: [TCPIP-server] recv() failed for sd=-1 (err=10038 | )

SisnTcpIp SisnSockError 1 00000008588de1c4:0 2017-01-28 16:30:30 61944: [TCPIP-server] send() failed for sd=-1 (err=10038 | )

SRProc.log

2021 2017-01-21 16:30:45 2017-01-28 16:00:23 -0600 00000008 001 003f 0001 09 SRBroker 3145731 36152 10472 F:\sia81\CTMPRD\siebsrvr\log\SRBroker_0003_3145731.log 8.1.1.2 SIA [21215] ENU

ServerLog LstnObjInherit 3 0000953b58831a74:0 2017-01-21 16:30:45 Inherited listening object for port 49169

ServerLog LstnObjPrivCreate 3 0000953e58831a74:0 2017-01-21 16:30:45 Created port 49173 for Server Request Broker

GenericLog GenericError 1 0000b86d58831a74:0 2017-01-28 16:00:20 NSS - ErrCode 4597521 SysErr 0

NameServerLayerLog Error 1 0000b86d58831a74:0 2017-01-28 16:00:20 Unable to read the gateway server backing file TPAPCTMAV05.

Also while trying to open siebns.dat

2015-08-11T22:44:18.223Z| vcpu-0| I120: Guest: toolbox-dnd: Version: build-1283433

2015-08-11T22:44:18.223Z| vcpu-0| I120: GuestRpc: Channel 4, conflict: guest application toolbox-dnd tried to register, but it is still registered on channel 2
2015-08-11T22:44:18.223Z| vcpu-0| I120: GuestRpc: Channel 4 reinitialized.
2015-08-11T22:44:18.223Z| vcpu-0| I120: GuestRpc: Channel 4 reinitialized.
2015-08-11T22:44:18.224Z| vcpu-0| I120: GuestRpc: Channel 4 reinitialized.

 

Cause

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