Siebel Gateway Server is Down in Production After Network Outage with Error "Unable to read the gateway server backing file"
(Doc ID 2242469.1)
Last updated on APRIL 05, 2021
Applies to:
Siebel CRM - Version 8.1.1.2[21215] to 16.19 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
Siebel Gateway server is down in production environment after network outage and Database outage.
There was a network outage which caused downtime for database. After re-started database, able to connect sqlplus but siebel is failing to start/ ODBC connection is also failing.
Also while trying to open siebns.dat
2015-08-11T22:44:18.223Z| vcpu-0| I120: Guest: toolbox-dnd: Version: build-1283433
2015-08-11T22:44:18.223Z| vcpu-0| I120: GuestRpc: Channel 4, conflict: guest application toolbox-dnd tried to register, but it is still registered on channel 2
2015-08-11T22:44:18.223Z| vcpu-0| I120: GuestRpc: Channel 4 reinitialized.
2015-08-11T22:44:18.223Z| vcpu-0| I120: GuestRpc: Channel 4 reinitialized.
2015-08-11T22:44:18.224Z| vcpu-0| I120: GuestRpc: Channel 4 reinitialized.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |