Upgrade Promotion Using WebService does not Load Default Products From Product Promotions
(Doc ID 2243153.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel Orders - Version 8.1.1.14.5 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.14.5 [IP2014] version, Order Management
ACTUAL BEHAVIOR
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Promotion upgrade using web services do not load the default structure of the Target Promotion.
STEPS
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Note: following product names are dummy and just for the representational purpose
1) Create 2 promotions like below
a) Promotion BB1
Commercial Bundle CB1
BB Service Bundle
Service1
H/W Service Bundle HB1
b) Promotion BB + TV
Commercial Bundle CB1
BB Service Bundle
Service1
H/W Service Bundle HB1
TV Service Bundle
Service2
Service3
H/W Service Bundle HB2
2) Define upgrade path between the promotions
3) Create a new Sales Order and asset it
Promotion BB1
Commercial Bundle CB1
BB Service Bundle
Service1
H/W Service Bundle HB1
4) Now Place an upgrade promotion and select "Promotion BB + TV" . The new
Order is as below
Promotion BB1 = Delete
Commercial Bundle CB1 = update
BB Service Bundle = -
Service1= -
H/W Service Bundle HB1 = -
Promotion BB + TV = Add
TV Service Bundle = Add
Service2= Add
Service3 = Add
H/W Service Bundle HB2 = Add
5) Repeat the same using PromotionWebService and result is as below
Promotion BB1 = Delete
Commercial Bundle CB1 = update
BB Service Bundle = -
Service1= -
H/W Service Bundle HB1 = -
Promotion BB + TV = Add
TV Service Bundle = Add
Result: default child of product "TV Service Bundle" not added.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |