Drag And Drop in Dispatch Board gives a read-only error (Doc ID 2243916.1)

Last updated on MARCH 16, 2017

Applies to:

Siebel Field Service - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version,

When trying to update a field in the Dispatch Board Activity during drag& drop the following error occurs:


ERROR
-----------------------
Error invoking service 'FS Dispatch Board Utils' method 'AssigNActivity' at step Assign Activity' SBL-BPR-00162
This operation is not available for read only field 'Description' SBL-DAT-00402

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Added a simple script in Action BC:

function BusComp_PreWriteRecord ()
{
var sdesc = "ABC TEST"
this.ActivateField("Description");
this.SetFieldValue("Description", sdesc);
return (ContinueOperation);
}

2) Compile

3) Logon to Field Service

4) Go to Dispatch Board

5) In the Activity List locate an existing Activity or create anew one. Ensure "Description" is displayed in the List and confirm it is NOT read-only

6) Drag & Drop it to an employee other than the one who created it.

Cause

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