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SBL-SEC-10018: Can't load sscdo90(SBL-GEN-02500) error seen when trying to launch Siebel IP2016 post successful upgrade (Doc ID 2244887.1)

Last updated on DECEMBER 23, 2024

Applies to:

Siebel CRM - Version 16.1 [IP2016] and later
Information in this document applies to any platform.Symptoms

On : 16.1 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Customer was unable to launch Siebel Application IP 2016 patch 10. Customer performed a migration from Siebel 8.1.1.11 to Siebel IP2016 patch 10 and ran IRM process successfully.

EXPECTED BEHAVIOR
-----------------------
Application should launch after upgrading to IP2016.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform upgrade from Siebel 8.1.1.11 to Siebel IP2016 patch 10.
2. Make sure that the upgrade/IRM process is successful.
3. Try to bring up the application and check to see if application is loading.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log in and this was causing a setback.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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