FATAL:Connection to Communication Server is lost

(Doc ID 2245045.1)

Last updated on MARCH 16, 2017

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


On : 15.18 [IP2015] version, CTI

When attempting to use CTI with patchset 2018
the following crash occurs.

crash output:

Service,FdrSub_CSS_CMM,Communications Channel Manager,19202272,0,"InvokeCommand","Login"
89,1487285460,23,Fdr_CSS,Communications Server Service,FdrSub_CSS_CMM_SCAPI,Interfacing With Channel Driver(SCAPI),21231280,0,"InvokeCommand","Login"
90,1487285460,81,Fdr_CSS,Communications Server Service,FdrSub_CSS_CMM_SCAPI_CLNT,Interfacing With Client(SCAPI),19688280,0,"SCCLNT_BeginBatch",""
91,1487285460,81,Fdr_FDR,Fdr Internal,FdrSub_FDR_CRASH,**

The issue can be reproduced at will with the following steps:
1. Configure CTI
2. Loging into CTI
The issue has the following business impact:
Due to this issue, users cannot use CTI functionality


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