Comment Field in Activities List Applet is Copied to Next Record When Submitting Email

(Doc ID 2245763.1)

Last updated on MARCH 23, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] to 16.8 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

On : 15.11 [IP2015] version, Client Functionality


The textarea field Comment, from the list applet based on Business Component Action, is copied to the next record when focus is on the Comment field and contains mail text from a template such as :

Datum: 19.01.2017

Kunden-Daten:
Name:
Strasse, Nr.:
PLZ/Ort:
Kontakttelefon:
Kontaktperson:
Vertrag:

Mitteilung:

Besten Dank und freundliche Grüsse
Mobi24 - Mobi24 ZKD-Assistance ELAN


STEPS TO REPRODUCE:
The issue can be reproduced at will with the following steps:-

1. Launch application.
2. Go to Contacts > Drill Down on a Contact > Go to Activities tab:
     a. Add 2 Activities.
     b. Expose the 'Comments' field via Columns Displayed.
3. Place focus in Contacts List (or Contact Form Applet).
4. Press F9 to Send Email.
5. Fill in the Subject line and Email body of the popup using data below:
Datum: 19.01.2017

Kunden-Daten:
Name:
Strasse, Nr.:
PLZ/Ort:
Kontakttelefon:
Kontaktperson:
Vertrag:

Mitteilung:

Besten Dank und freundliche Grüsse
Mobi24 - Mobi24 ZKD-Assistance ELAN

6. Press Send button.
7. Go to Contacts > Activities tab.
8. Place focus on Comments field.
9. Move to next record.

Result: Record is copied if there is an empty field below the Activity created.

'Comments' field is updated (overwritten) if there is data in the field.

Text in the comments field is :
    Datum: 19.01.2017Kunden-Daten:Name:Strasse,
    Nr.:PLZ/Ort:Kontakttelefon:Kontaktperson:Vertrag:Mitteilung:Besten Dank und
    freundliche GrüsseMobi24 - Mobi24 ZKD-Assistance ELAN

No additional characters are added.

The issue occurs only for html emails with email activities.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms