IP16: Unable To Export Product Using Workspace Project, Error Message SBL-ISS-00120 Appears

(Doc ID 2246576.1)

Last updated on MARCH 21, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Order Management

IP16: Unable to take export, error message appears.

Issue: Error message appears while taking export of product repository. Unable to take Export.
Getting the Same Issue in Older Version as well.

 

ERROR
-----------------------

ObjMgrBusServiceLog Error 1 00003c6858a15ba0:0 2017-02-27 22:52:32 (issauthimpsvc.cpp (842)) SBL-ISS-00120: Incorrect Format.; "VOD ImpExp BC" Propset; Can not extract; Child Element: "Object Product ImpExp BC"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Site Map.
2. Click on Administration -> Product -> Workspace Projects
3. Create a new Project.
4. Add contents for that project in which one of the product deleted from S_PROD_INT table
5. Click on Menu and select Export Contents.

Cause

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