Specific Module Not Getting Activated Using Licensekeymodule.bat Utility (Doc ID 2246869.1)

Last updated on JUNE 22, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Issue statement:
------------------------
Not able to activate license key when using licensekeymodule.bat utility for the below specific module

"Siebel Communications, Media and Energy
CRM Base Includes: Siebel Communications CRM Base Siebel Communications for
Wireless CRM Base Siebel Media CRM Base Siebel Energy CRM Base ("CRM Base"
includes Sales, Service and Marketing Automation)

Steps to reproduce:
-----------------------
1. Ran siebsrvr\bin\licensekeymodule.bat utility to activate new license

2. select the Active flag for module "Siebel Communications, Media and Energy
CRM Base Includes: Siebel Communications CRM Base Siebel Communications for
Wireless CRM Base Siebel Media CRM Base Siebel Energy CRM Base ("CRM Base"
includes Sales, Service and Marketing Automation)

3. click Apply. the selected active flag is no more active when you open the
utility

4. When you run the sqlplus connecting to database
SQL> select MODULE_NAME, INACTIVE_FLG from SIEBEL.S_APP_KEY where
ame like 'Siebel Communications, Media and Energy CRM Base Includes%';

It shows Inactive_flg as "y" which means that the module is not active even
after activating using the licencekeymodule



Environment :
----------------
16.10
Windows

Cause

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