Application OM Crash due to mismatch DSN name (Doc ID 2247937.1)

Last updated on MARCH 30, 2017

Applies to:

Siebel CRM - Version 16.9 [IP2016] and later
Linux x86

Symptoms

Customer seeing application crash with below call stack

Called from:
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsslcosd.so(+0x7195)[0xf73ec195]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsslcosd.so(+0x798e)[0xf73ec98e]
[0xf7725410]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsslcshar.so(SSstrlen16(char16_t const*)+0x8)[0xf750dd98]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsslcshar.so(+0x7bcb8)[0xf7513cb8]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsslcshar.so(CCFFormatHelper(CCFFormatCharSink&, bool, bool, char16_t const*, CCFFormatArgSource&)+0x10d)[0xf7513e9d]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfcmn.so(SSAFormatStringHelper(SSstring&, bool, char16_t const*, CCFFormatArgSource&)+0x4f)[0xf7323a6f]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfcmn.so(SSAFormatV(SSstring&, char16_t const*, char*)+0x47)[0xf7323c27]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfcmn.so(SSAFormat(SSstring&, char16_t const*, ...)+0x2b)[0xf7323c6b]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfdm.so(CSSSqlObj::GetExtTableValues(char16_t const*, CSSRecord*, CSSQuery*, bool, CCFMap<CCFElemSimple<unsigned int>, CCFElemSimple<unsigned int> >*)+0x522)[0xf2428532]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfdm.so(CSSSqlObj::FieldValue(CSSRecord*, SSstring const&, SSstring&, int*, bool)+0x1126)[0xf240fa66]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfom.so(CSSBusComp::SqlFieldValue(CSSRecord*, char16_t const*, SSstring&)+0x367)[0xf26e4b47]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscacmbc.so(CSSBCBase::SqlFieldValue(CSSRecord*, char16_t const*, SSstring&)+0x254)[0xe1478c14]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscabcbc.so(CSSBCUser::SqlFieldValue(CSSRecord*, char16_t const*, SSstring&)+0x66)[0xdd79aab6]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscasabc.so(CSSBCContactSIS::SqlFieldValue(CSSRecord*, char16_t const*, SSstring&)+0x195)[0xeb560045]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfom.so(CSSBusComp::FieldValue(SSstring const&, SSstring&)+0x189)[0xf26d7919]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(adapter_utilities::BusCompFieldAdapter::GetEAIValue(SSstring&, bool) const+0x98c)[0xeb5bc4ec]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(adapter_utilities::BusCompAdapter::GetField(CSSEAIIntCompFieldDef*, CSSEAICompInst*, CSSEAICompInst const*)+0x7d)[0xeb5bd88d]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(adapter_utilities::BusCompAdapter::GetAllFieldsQBE(CSSEAICompInst*, CSSEAICompInst const*)+0x17f)[0xeb5be87f]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(adapter_utilities::BusCompAdapter::GetAllFields(CSSEAICompInst const*, CSSEAICompInst*)+0x1b6)[0xeb5bf066]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(CSSEAICommonAdapterService::OutputResultSet(CSSEAICompInst const*, adapter_utilities::BusCompAdapter*, SSstring const&, CSSEAICompInst*, int, bool&)+0x4ec)[0xeb5da84c]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(CSSEAICommonAdapterService::QueryChildren(CSSEAICompInst const*, adapter_utilities::BusCompAdapter*, CSSEAICompInst*, bool&)+0x363)[0xeb5d96c3]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(CSSEAICommonAdapterService::Execute(CSSEAIMessageIn const*, CSSEAIMessageOut*)+0xc45)[0xeb5df9e5]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscaeisa.so(CSSEAISiebelAdapterService::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&)+0xcb5)[0xeb5e5115]
/u01/app/siebel/8.2.2/ses/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(char16

EAI Obj Mgr Logs:-

ObjMgrLog Error 1 0000051758c9d39a:0 2017-03-16 14:14:04 (oracon.cpp (3919)) SBL-DAT-00446: You have entered an invalid set of logon parameters. Please type in your logon parameters again.

ObjMgrSessionLog Error 1 0000051758c9d39a:0 2017-03-16 14:14:04 (physmod.cpp (10747)) SBL-DAT-00541: You are not able to login to the database using the database credentials assigned to you. There may be a problem with the data source you are attempting to log into, or the credentials may be invalid for the data source.Please contact your system administrator.

ObjMgrBusCompLog Error 1 0000051758c9d39a:0 2017-03-16 14:14:04 (sqlobj.cpp (33469)) SBL-DAT-00541: You are not able to login to the database using the database credentials assigned to you. There may be a problem with the data source you are attempting to log into, or the credentials may be invalid for the data source.Please contact your system administrator.

Changes

Change param DSConnectString="<DateSourceName>" for named subsystem ServerDataSrc

Cause

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