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Inconsistent Display Of Manual Flag In Coverage Tabs (Doc ID 2247997.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Siebel CRM - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.12 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
--------------------
Inconsistent display of manual add flag in coverage tabs

EXPECTED BEHAVIOR
-----------------------
Manual Flag should be set correctly in the Coverage Team view

STEPS
-------
The issue can be reproduced at will with the following steps:

  1. Navigate to Accounts
  2. Assign a Team Member to the Account Team manually
  3. The Manual Flag is set correctly
  4. Now Navigate to Coverage Team
  5. Notice that the Manual Flag is not set in the UI
  6. Add another member to the Coverage Team
  7. Notice that the Manual Flag is not set

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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